Report abuse
If traffic from one of our IP addresses hit your service, write to us. Every address in our network belongs to a person who agreed to share it, and we can tell which customer caused a given connection.
Where to write
Send one e-mail to [email protected]. There is no form and no account to create. Automated reports are welcome; one message per incident is easier to act on than one per request.
What to include
Without these we cannot match the traffic to a customer, and the report cannot be acted on:
- The IP address of ours you saw.
- The time, with the time zone or an offset (for example
2026-10-09 14:05:11 +07:00), or a UTC timestamp. A date alone is not enough. - What happened: the destination host or URL, the ports, and whether it was one request or many.
- Log lines or packet counts, as plain text in the e-mail or a small attachment. A screenshot is harder for us to search.
- How to reach you if we need one more detail.
What happens next
- We answer within 24 hours, in English or Vietnamese.
- We look the connection up in our metadata (time, destination, byte counts — never content) and find the customer behind it.
- Depending on what we find we warn, suspend or close that customer's account, and we tell you which of those we did.
- We keep this metadata for 90 days, so report while it is still there.
- We never pass on the device owner's name or address. Give us a court order or a lawful request and we answer it through [email protected].
Already blocked by design
Some things cannot come from our network at all, so if you see them the source is not us:
- Connections to private and local addresses: refused after the DNS lookup.
- Outbound mail: ports 25, 465, 587 are blocked.
- Inbound connections: the devices open no listening port.